Frequently Asked Questions

Thank you for reaching out! Yes, our candles are non-toxic, made from 100% natural coconut wax blend. They are made with clean ingredients and free from harmful chemicals like Paraffin, Phthalates & Pesticides. You can enjoy a safe, quality burn without worrying about toxic chemicals.

For detailed information on our candle ingredients, please review (https://givehavilah.com/pages/product-specifications).

Our Principal Perfumer and Scent Artist behind Havilah & Co., has created 4 signature fragrances: Citrus Sunrise & Lemon, Sea Salt & Santal, Forever Summer & Bergamot, Desert Bloom & Saffron. We also release new collections each quarter, and have a number of amazing fragrances in development right now. Sign up for SMS and email for our latest product releases.

Our essential oils are not branded because we believe that our Perfumer should work directly with the farmers who cultivate them. By cutting out the middleman, our Perfumer can offer pure, high-quality oils while supporting sustainable farming practices and fair trade. This direct connection allows us to ensure both the integrity of the oils and the well-being of the farmers we partner with.

We do have some materials that are organic but not all our essential oils are organic.

Thank you for reaching out! Yes, our 100% natural coconut wax blend candles are clean-burning. They produce minimal soot and burn evenly, thanks to the high-quality ingredients we use. You can enjoy the fragrance and ambiance without worrying about harmful chemicals or excessive smoke.

Great questions! Since Havilah & Co. creates clean candles made with essential oils, it’s recommended to use them within a few months to get the best scent experience.

Each Havilah & Co. candle is hand poured in the USA with amazing fragrances, 100% natural coconut wax blend, they are non-toxic, free of Paraffin, Phthalates & Pesticides. And to top it all off, we also give 50% of our profits to aspiring entrepreneurs in Central America, to create better lives for their families & communities.

The burn time varies slightly based on the fragrance, but on average, our 8.5 Oz candle lasts approximately 40 hours.

To get the most out of your candle, trim the wick to about 1/8 inch before each use (width of your pinky finger) after each use; allow it to establish a full melt pool to prevent tunneling, and place it away from drafts for an even burn.

Our candles are made from 100% natural coconut wax blend and feature 60% post-consumer recycled packaging, emphasizing our focus on developing non-toxic and environmentally friendly products. 

Currently, we offer 2 candle collections, for a total of 8 amazing-smelling candles to choose from. Our Signature Collection is available year-round and features (Citrus Sunrise & Lemon, Forever Summer & Bergamot, Desert Bloom & Saffron, and Sea Salt & Santal). We also have a Seasonal Collection that features 4 new amazing-smelling candles every 3 months! Please visit our website to see what scents we have in season! 

• Our candles contain only the good stuff, made with essential oils and non-toxic 100% natural coconut wax blend, free of Paraffin, Phthalates & Pesticides. With that in mind, not all candle fragrances are safe to use around pets. Some fragrance ingredients, particularly essential oils like Cinnamon, Citrus, Clove, Hyssop, Lemongrass, Pennyroyal, Peppermint, Pine, Sweet birch, Tea tree (melaleuca), Wintergreen, Ylang ylang and others, can be toxic to pets, especially cats and birds, due to their sensitive respiratory systems and unique metabolic pathways.
• With that said, we are working with our Master Perfumer to confirm which of our candles are made with “pet-safe essential oils”, we will follow up shortly! 

We are proud to say Havilah & Co.'s products do not contain any known toxins or Prop 65 materials. For more information on our ingredients, please visit our Product Specifications Page.

Monday-Friday 7:00am-3:00pm PST

Please email us at hello@givehavilah.com or call us at (800) 321-3617.

• In the event you are not satisfied with your purchase and would like to request either a replacement or a refund, we ask that you submit a request to hello@givehavilah.com with the following information:

           - Whether it is a product replacement or a refund

           - The purchase transaction/receipt ID

           - The date of the purchase 

           - A description of the product issues

           - Supporting photo(s) of the product issues

The Havilah & Co. Team will review each request to determine whether a replacement is required or a refund is required. In the event a replacement or a refund is approved, we will provide a shipping label so that you can return the item, as soon as we receive the product, we will provide you a refund. 
•  All requests for replacements or refunds must be submitted within 30 days of the purchase date.

You can contact Havilah & Co. at hello@givehavilah.com for all questions related to our company policies, which are listed below:

• Terms and Conditions
• Privacy Policy
• Cookie Policy
• Refund Policy
• Shipping Policy

If you want to update your user account, log in to your account and go to your settings, you can delete your account there. If you need help updating a subscription, please click here. You can also contact us at hello@givehavilah.com and we can help with your request.

Yes, we do. Please review our Cookie Policy and Privacy Policy for more information.

If you want to opt out of emails, newsletters, and other communications, log in to your account and go to your settings, you can update your communication preferences there. You can also contact us at hello@givehavilah.com and we will help you with your request. 

Thank you for reaching out to Havilah & Co. We are committed to ensuring your satisfaction and will carefully review each request to determine whether a replacement or refund is the best solution.

Below are the ways we can assist you:

• Scenario 1:
  If you’ve received your candle but haven’t burned it yet and would like to try a different scent, we’d be happy to help! We’ll provide you with a prepaid shipping label to return the candle, and once received, we’ll send you the new scent of your choice.
• Scenario 2:
  If you’ve received your candle but haven’t burned it yet and would prefer a refund, we’ve got you covered. We’ll send you a prepaid shipping label to return the candle, and once we receive it, we will process your refund.
• Scenario 3:
  If your candle arrived damaged during transit, please submit a request to us at hello@givehavilah.com with the following information:
  - Whether you would like a replacement or a refund
  - Your purchase transaction/receipt ID
  - A description of the issue(s) with the product
  - Supporting photos of the damage
• Scenario 3 w/Onward Shipping Protection:
  If your candle was damaged during transit and you purchased Onward Shipping Protection, you can easily file a claim through the email sent to you by Onward Protection after your order, or file a claim here.
• Scenario 4:
  If you burned your candle and you are not satisfied we will be happy to provide you a full refund. Please note that all requests for replacements or refunds must be submitted within 30 days of the purchase date.

Please note that all requests for replacements or refunds must be submitted within 30 days of the purchase date.

Thank you for being a valued customer. If you have any further questions, feel free to reach out.

In the event a replacement or a refund is approved, you are not required to return the product. We would rather save you the effort. 

All requests for replacements or refunds must be submitted within 30 days of the purchase date.

Please allow for 5-7 business days from the receipt of your request to process. Refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email when your return has been processed. Thank you for your patience. 

For payment processing we use Stripe's payment platform, which accepts:

Thank you for being a subscribing customer! To check the details of your subscription, visit Havilah & Co., log in to your account, navigate to your account details, select “Manage Subscriptions'', and update your subscription as needed. You can also contact us at hello@givehavilah.com and we can help you with your request. 

You can contact us at hello@givehavilah.com, provide any details and the times you are available to talk, and the Havilah & Co. Team will follow up with you to schedule a time to chat.

First, choose the candle you would like to subscribe to from the Purity Collection [Citrus Sunrise & Lemon, Sea Salt & Santal, Forever Summer & Bergamot, Desert Bloom & Saffron], select how many you want to receive and how often you want to receive them, and finally, enjoy a discount, free shipping, early access and more!

We offer subscriptions at intervals of every 1 months up to every 6 months. In the event you decide to make life a little easier and set up a subscription, you can always decide at any time to adjust the frequency of your orders or cancel the subscription. To do so, visit givehavilah.com and log in to your account. Go to your account details and select “Manage Subscriptions,” then adjust the “Subscription.” You can also contact us at hello@givehavilah.com and we will help with your request. 

Right now, we are only selling within the USA. If we expand globally, we will be thrilled to share an announcement. 

Havilah & Co. pays for return shipping to make things as simple as possible for you! Once you reach out to our customer success team with your order details, we can provide you a shipping return label so that you can easily return the product. 

We have 3 shipping options available: Ground shipping or Free Ground shipping is estimated at 5-7 Days, Ridiculously Fast shipping is estimated to take 3-5 Days, Teleported Basically shipping is estimated to take 2 Days. Unforeseen delays may occur due to weather, holidays, etc. All timelines will depend on the carrier. Depending on where you are located within the US shipping may take longer (i.e. Alaska, Hawaii, Puerto Rico). For more information please review our Shipping Policy or contact us at hello@givehavilah.com and we can help you with your request!

We rate shop carriers to ensure the best possible service!

Presently, we exclusively sell/ship to anywhere in the United States.

Yes, you will receive a confirmation email once your order has been placed and when your order has shipped.

Once you receive a confirmation email that your order has shipped, you will receive a tracking number, this will allow you to look up the status of your shipment. Please note, not all carriers provide tracking information.

Access your account settings and you’ll be able to update your preferences there. You can also contact us at hello@givehavilah.com and we will help with your request.

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 8.50-day satisfaction guarantee on your purchase. When you add Onward Protection to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 8.50 days after your purchase to trial your Havilah & Co. products. If you are dissatisfied with your Havilah & Co. products, Onward will work with us to make it right or refund your purchase. If you have additional questions, feel free to contact us at hello@givehavilah.com and we will help you with your request!

Onward Protection becomes an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward Protection to your Havilah & Co. order, you’ll be able to file a claim with just a few clicks, you’ll have the option of receiving a refund or a reorder based on the type of claim, and your claim will be reviewed for approval within an hour. Once the claim has been approved, Onward Protection will submit a replacement order, or issue a refund, on your behalf. You can quickly file a claim through the email that Onward Protection sends you after you place your order, or you can file here.

If you’ve added Onward Protection to your Havilah & Co. order, you can quickly file a claim through the email that Onward Protection sends you after you place your order, or you can file here.

Onward Protection has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

If you’ve added Onward Protection to your Havilah & Co. order, you’ll have 8.50 days from the order date to file a claim.

Not a problem! Any replacement orders that are placed by Onward Protection are still insured by Onward.

We do not have plans to release merchandise at this time. With that said, if you have any exciting merchandise ideas, we would love to hear them! We would be glad to provide your ideas back to our team by emailing hello@givehavilah.com.

We offer a 100% Satisfaction Guarantee! Returns are on a case by case basis. In the event a return is required, the Havilah & Co. Team will provide detailed instructions on how to ship product(s) back to Havilah & Co. For more detailed information on our Return / Refund policy. Please let us know if you have any additional questions! Contact hello@givehavilah.com if you don't love our products and we will assist you with any replacements or refunds.

Our primary goal is to achieve a balance between our environmental impact and the high-performance standard that is crucial to our customers and so our products use a blend of both natural and synthetic ingredients. We use recycled cardboard paper boxes that are produced from 60% post-consumable materials. We are continuously working with our Research & Development Team to reduce the use of non-biodegradable ingredients without compromising the product. Please let us know if you have any additional questions. 

We do not have a cruelty-free certification. With that said, our candles are Cruelty Free, Dye Free and Paraben Free. 

While we do not have a direct affiliation with the Environmental Working Group and therefore cannot comment on their rating of our ingredients, we assure you that our ingredients have undergone thorough safety testing by both private and government agencies over the past 50 years. Currently, these ingredients are recognized as safe for human use while minimizing environmental impact. If you require further information or assistance, please do not hesitate to contact us.

No. Please review our Terms and Conditions for more information.